Anonymous
Post 11/14/2024 06:52     Subject: ECNL app problems?
Anonymous wrote:Use this link to resolve the issues with the mobile app: https://totalglobalsports.zendesk.com/hc/en-us/articles/28907921614875-How-to-get-an-ECNL-subscription

I confirmed I could close the app and re-open the app without having to send the activation code to my kid’s email. So you have to log into the TGS site (not mobile app) with your login to activate one of the free subscriptions.


thank you!
Anonymous
Post 11/14/2024 01:10     Subject: ECNL app problems?
Anonymous wrote:Use this link to resolve the issues with the mobile app: https://totalglobalsports.zendesk.com/hc/en-us/articles/28907921614875-How-to-get-an-ECNL-subscription

I confirmed I could close the app and re-open the app without having to send the activation code to my kid’s email. So you have to log into the TGS site (not mobile app) with your login to activate one of the free subscriptions.


This worked! The subscription had to be activated. Now the app works just fine! Thank you!!!
Anonymous
Post 11/13/2024 23:53     Subject: ECNL app problems?
Use this link to resolve the issues with the mobile app: https://totalglobalsports.zendesk.com/hc/en-us/articles/28907921614875-How-to-get-an-ECNL-subscription

I confirmed I could close the app and re-open the app without having to send the activation code to my kid’s email. So you have to log into the TGS site (not mobile app) with your login to activate one of the free subscriptions.
Anonymous
Post 11/12/2024 14:08     Subject: ECNL app problems?
Anonymous wrote:
Anonymous wrote:
Anonymous wrote:I have to do the whole registration thing again and again and again. The app is terrible so I have just stopped using


I messaged their the App help and was told that my email address and my daughter's email address for her player's account was the same which was causing the authentication issues (I could authenticate, get into the app but once i closed the app, i had to do the same thing over and over).

They changed her email address and it's all working now, they responded on a sat night/sun morning so it was resolved relatively quickly.


Interesting. My account and son's account use different email addresses, so this isn't my issue. Every time I leave the app and go back in, I have to login and then pair to my son's account, then get validation code. Seems like someone messed something up with this update.


I am having same experience and my kid and I have different email addresses
Anonymous
Post 11/12/2024 13:59     Subject: ECNL app problems?
Anonymous wrote:Mine never opens. Just spins!


Same!
Anonymous
Post 11/12/2024 09:28     Subject: ECNL app problems?
Anonymous wrote:
Anonymous wrote:I have to do the whole registration thing again and again and again. The app is terrible so I have just stopped using


I messaged their the App help and was told that my email address and my daughter's email address for her player's account was the same which was causing the authentication issues (I could authenticate, get into the app but once i closed the app, i had to do the same thing over and over).

They changed her email address and it's all working now, they responded on a sat night/sun morning so it was resolved relatively quickly.


Interesting. My account and son's account use different email addresses, so this isn't my issue. Every time I leave the app and go back in, I have to login and then pair to my son's account, then get validation code. Seems like someone messed something up with this update.
Anonymous
Post 11/12/2024 09:04     Subject: ECNL app problems?
Anonymous wrote:I have to do the whole registration thing again and again and again. The app is terrible so I have just stopped using


I messaged their the App help and was told that my email address and my daughter's email address for her player's account was the same which was causing the authentication issues (I could authenticate, get into the app but once i closed the app, i had to do the same thing over and over).

They changed her email address and it's all working now, they responded on a sat night/sun morning so it was resolved relatively quickly.
Anonymous
Post 11/12/2024 08:55     Subject: ECNL app problems?
I have to do the whole registration thing again and again and again. The app is terrible so I have just stopped using
Anonymous
Post 11/12/2024 08:51     Subject: ECNL app problems?
Mine never opens. Just spins!
Anonymous
Post 11/11/2024 21:53     Subject: ECNL app problems?
Anonymous wrote:
Anonymous wrote:Anybody having issues with accessing the ECNL app on iPhone? Trying to follow the new steps for account login (already have the athleteone registration) but doesn’t work. The app gets stuck after hitting login. Any tips/help please?


They definitely screwed up something with the registration. Can't login anymore even after adding back my daughter's info. Website on mobile was also a problem yesterday but seems fine on a PC now.

Hopefully they'll fix it soon, but you're not the only one.


Thanks. Hope it’s fixed soon too. 🤞🏼
Anonymous
Post 11/11/2024 21:15     Subject: ECNL app problems?
I had to do the validation code tonight, to tie a subscription to the account.
Anonymous
Post 11/11/2024 20:38     Subject: ECNL app problems?
Same - it keeps making me send validation code to my son's email. This started yesterday afternoon - and worked fine that morning.
Anonymous
Post 11/11/2024 20:13     Subject: ECNL app problems?
Yes, lots of people seem to be having problems with it. Even once I’m paired with my child’s account, if I log out of the app it’s back to square one and it forces me to pair it again.
Anonymous
Post 11/11/2024 19:43     Subject: ECNL app problems?
Anonymous wrote:Anybody having issues with accessing the ECNL app on iPhone? Trying to follow the new steps for account login (already have the athleteone registration) but doesn’t work. The app gets stuck after hitting login. Any tips/help please?


They definitely screwed up something with the registration. Can't login anymore even after adding back my daughter's info. Website on mobile was also a problem yesterday but seems fine on a PC now.

Hopefully they'll fix it soon, but you're not the only one.
Anonymous
Post 11/11/2024 13:41     Subject: ECNL app problems?
Anybody having issues with accessing the ECNL app on iPhone? Trying to follow the new steps for account login (already have the athleteone registration) but doesn’t work. The app gets stuck after hitting login. Any tips/help please?