Here is the link to a 311 form, OP.
While I cannot speak to tree situations, there was a dangerous water runoff/drain issue on our block which I reported, and it was reviewed and fixed in a matter of days. I uploaded photos, which might have helped with the description of the issue.
https://www3.montgomerycountymd.gov/311/SolutionView.aspx?SolutionId=1-4WZ8HR
"Individuals may request the County Arborist to inspect, remove or prune a county maintained tree.
It could take up to 1 month for the inspection to occur depending on where the Arborist is within the County. After the inspection, a door hanger will be left on the resident's door that contains information on the inspection status. If the road is a numbered route such as Rte. 355, 117, please contact Maryland State Highway at 301.513.7300..
Online users may submit a request by clicking on the Create Service Request button below. Please complete all of the fields in the Contact Information section, provide the property address in the Service/Incident Address information section and provide a brief description and specify the location of the tree in the Brief Description field."