This has happened to me a few times with different brands and the first two times, I called and they told me just keep the item as a courtesy, so then I stopped calling.

F it
keep it

The few times it’s happened to me I always call the company. Only once did they ask me to send it back and they made it very easy. If I have no use for it I give it to charity. Being honest doesn’t take much effort.

I try but it often turns into a hassle. That old saying applies... " no good deed goes unpunished ".

No. I usually donate.

My rule is I spend no more tha n10 minutes on it. Had a package (not Amzon, some clothing retailer) ship a package to us of stuff totally not for us. Address was ours, name was not any name I recognized. We've lived here 10 years.

The company could not fathom this kind of scenario. Mutliple emails and chats,a nd I gave up and donated the items to charity.

The warehouse is definitely having problems. I ordered a bag. Received someone else's shorts.

I received extra items that were meant for customer in Canada. Company told me to keep it as extra postage would be $$$ and they had already filed it as missing.

Anonymous wrote:I would consider calling, but it'd be hard to return it to a store, they might not be able to just take it back without issuing a refund.

Well, Lululemon must be having problems, because they included an extra pair of pants in my order (a light green pair). After trying them on and hating them, I returned them to the store in Clarendon. The employee had no trouble taking it back.

Yes. It is the ethical thing to do.

They will generate a UPS call tag and pick it up from your home or workplace if they want it back.

Many times they will tell you to keep it.

Do the right thing.

Do what's right.

I would consider calling, but it'd be hard to return it to a store, they might not be able to just take it back without issuing a refund.

You already know what you're most comfortable doing. Are you looking for someone to back you up?

It's a gift. You'll waste too much time trying to find the customer service bot who understands the issue.

I ordered a couple tops from Lululemon. They sent an item that was not in my order. I had this exact item (same size, same color!) in my cart and thought I removed it - and I did, as it is not on my order invoice.

The right thing to do is call them, right? Or return it to a store? It is not in fact a gift from the universe, having had the exact same item in my cart?