Anonymous wrote:I think you should return the call once, to see whether there's genuinely a problem. Doesn't sound like it, otherwise he'd have mentioned it already, but you never know.

+1 This answer is the way to go. I'd want to know if something actually was a problem. And if it's only about a survey/performance thing, tell them in a very cheery but brisk tone to send you an email if they have a survey, you don't have time to do it over the phone (if that's what they're after). If the service was actually good, I'll fill in a survey online if it's brief, but you also can just ignore it!

If they ask for a customer satisfaction score, be prepared to be hounded with questions if you don't give them a perfect score.

What I hate about customer reviews (the phone ones)--you only get to review the person you talked to. The people in my experience have been just fine. What I want to do is review the IVR, the dropped connections, the hold times, but never get to do that.

There used to be a branch manager at my bank (branch of a major bank that later was repeatedly fined for high pressure sales and creating accounts without permission, you probably know which one).

If I stopped in for ANY reason (this was before online banking) besides making a big show of striding across the lobby to shake my hand and (if I wanted a teller) directing me to the tellers (usually there were 3-4 tellers and possibly 3 customers in the place), and then she would call me the next day to find out how my banking experience went. Felt like a stalker. Strange thing was I did not have large amounts of money, although I would stop in to deposit stock dividends.

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:The dealer was hounding me to complete a survey with all 5s following the sale. Could that be it?

+1. This happened to us. He was relentless and it was so annoying.

Dealerships throughout the industry (most brands) are monitored by their new vehicle manufacturers. It is important for their business that they get high customer satisfaction scores. The salesman can be held partially responsible for getting their customers to respond or just for checking in with them live as a post-purchase follow-up. It depends on the dealership's management practices.

Dont' answer or give a frank review. It's the only way the system gets better.

Anonymous wrote:

Anonymous wrote:The dealer was hounding me to complete a survey with all 5s following the sale. Could that be it?

+1. This happened to us. He was relentless and it was so annoying.

Dealerships throughout the industry (most brands) are monitored by their new vehicle manufacturers. It is important for their business that they get high customer satisfaction scores. The salesman can be held partially responsible for getting their customers to respond or just for checking in with them live as a post-purchase follow-up. It depends on the dealership's management practices.

I want to know! Please report back.

Anonymous wrote:The dealer was hounding me to complete a survey with all 5s following the sale. Could that be it?

+1. This happened to us. He was relentless and it was so annoying.

I think you should return the call once, to see whether there's genuinely a problem. Doesn't sound like it, otherwise he'd have mentioned it already, but you never know.

I have heard about spot delivery loans falling through. I've also heard that some dealers run spot delivery scams. Could it be that?

Why don’t you just call him?

The dealer was hounding me to complete a survey with all 5s following the sale. Could that be it?

Did they forget to process all the paperwork? Did you get financing at the dealership? Do you have your new title? Has anyone asked you to give them a perfect score on a customer satisfaction survey?

Maybe your loan did not go through and they want you to pay them for the car.

Salesman has called and left voice messages and text message asking me to call him. When I asked what for, he said "it’s regarding the deal. Can you get on the call?" Huh? It’s been 2 weeks since I bought the car. What could he want? I’ve sent a follow up asking for details.

Can the dealership change the terms of the deal? I mean, buyers aren’t able to return a car after 72 hours from purchase date.