Same here. No clue why and doing a site search on the hoopla support site turned up nothing.
Did find this:
"If you can’t find help for your specific need among the Frequently Asked Questions here, then please email us at
feedback@hoopladigital.com. We do our best to respond within 48 hours Monday-Friday. Please include your: Library name, library card number, a description of your issue or request."
I'm going to write them.