Anonymous wrote:Well, OP, grand pianos are lifted by cranes in and out of windows.
We can't tell you why you were told the elevator company would take care of it - it does not seem like their job. Do they know the length of your sofa? Are they planning on inserting it diagonally? Or will they pay for a window lift?
Clarify with the people involved. We don't know.
Also, stuff is damaged all the time during moves. You can minimize the damage by hiring white-glove movers, but you cannot prevent all damage.
The landlord is doing all this because they want the sofa out ASAP. I can't hire movers if they don't have a working freight elevator. I have already hired movers, but since the freight was broken, they couldn't move it. This is 100 percent the landlord's fault. They are causing me a headache and I will need to spend money on movers AGAIN.