Anonymous wrote:
Anonymous wrote:DO NOT ANSWER THE PHONE. If there is a true emergency the nurse will call you.
I would also have a conversation with the nursing assistant about not being able to answer calls between Xam and Ypm going forward. If they can head him off from placing the call, great. If not, they can explain it when you don't pick up.
Yes, agree, tell him he needs to route everything through the nursing assistant and she will call you if needed, and let the nursing assistant know. I'm sure a small percentage of the time he actually needs something that you specifically have to address. But most of the time he's probably reaching out because he's bored, lonely, confused and anxious and you are his "person" he is comfortable with and feels he can call all day. It's understandable but you have to be able to focus enough to do your job.