Anonymous
Post 07/23/2022 00:04     Subject: What's protocol if a restaurant gives you 100% the wrong order for to-go (not realized until home)?
Was it better than what you ordered?
Anonymous
Post 07/22/2022 22:14     Subject: What's protocol if a restaurant gives you 100% the wrong order for to-go (not realized until home)?
Did you eat it?
Anonymous
Post 07/22/2022 22:14     Subject: What's protocol if a restaurant gives you 100% the wrong order for to-go (not realized until home)?
I would expect a refund
Anonymous
Post 07/22/2022 21:32     Subject: What's protocol if a restaurant gives you 100% the wrong order for to-go (not realized until home)?
Anonymous wrote:You call them. They'll decide what their version of 'making it right' is.


Disagree. You can always do a chargeback on your credit card.

I would call them, and if you can't get someone on the phone, leave a message. Also, does the website list and email? I would email so you have a paper trail of what happened in case you decide to do a chargeback on your credit card.

If it was food I could eat, I might just ask for a 50% refund if it's a small place. But if not, I would expect a full refund. Though I guess refusing future orders from me would be their option.
Anonymous
Post 07/22/2022 21:28     Subject: What's protocol if a restaurant gives you 100% the wrong order for to-go (not realized until home)?
Yes call them. Usually they will provide you a replacement. If you don’t want the replacement you might be SOL. It is super annoying but this is why I always check now after getting burned once or twice
Anonymous
Post 07/22/2022 21:28     Subject: What's protocol if a restaurant gives you 100% the wrong order for to-go (not realized until home)?
Anonymous wrote:You call them. They'll decide what their version of 'making it right' is.


They haven't answered the phone for over an hour, which creates more awkwardness. Oy vey.
Anonymous
Post 07/22/2022 21:27     Subject: Re:What's protocol if a restaurant gives you 100% the wrong order for to-go (not realized until home)?
This is why you should DoorDash rather than pick up delivery.
Anonymous
Post 07/22/2022 21:26     Subject: What's protocol if a restaurant gives you 100% the wrong order for to-go (not realized until home)?
I feel like the fair and honest method would be to deduct what they gave us that we ate -- but it's all stuff we'd never order!

And the gal who gave me the gave me the bag is the gal I talked to on the phone and I signed the receipt and gave her $5 tip!
Anonymous
Post 07/22/2022 21:25     Subject: What's protocol if a restaurant gives you 100% the wrong order for to-go (not realized until home)?
This has happened to me. They gave a free order of the missing item on my next order.
Anonymous
Post 07/22/2022 21:25     Subject: What's protocol if a restaurant gives you 100% the wrong order for to-go (not realized until home)?
Why didn’t you check your things in the restaurant?
Anonymous
Post 07/22/2022 21:24     Subject: Re:What's protocol if a restaurant gives you 100% the wrong order for to-go (not realized until home)?
They should refund. It should be obvious to them they mixed up the orders. Next time check.
Anonymous
Post 07/22/2022 21:22     Subject: What's protocol if a restaurant gives you 100% the wrong order for to-go (not realized until home)?
You call them. They'll decide what their version of 'making it right' is.
Anonymous
Post 07/22/2022 21:22     Subject: What's protocol if a restaurant gives you 100% the wrong order for to-go (not realized until home)?
Eat your food and learn to check your bags.
Anonymous
Post 07/22/2022 21:21     Subject: What's protocol if a restaurant gives you 100% the wrong order for to-go (not realized until home)?
You eat what they gave you or drive back and get what you ordered.
Anonymous
Post 07/22/2022 21:20     Subject: What's protocol if a restaurant gives you 100% the wrong order for to-go (not realized until home)?
I am not burning literally an hour go pick up what we actually ordered. Should they just refund the full amount back to CC?