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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]So what is shocking here? That airlines overbook or bump passengers off flights? Or security personnel being rough?

Or are we all angry that airlines have a right to overbook and dismiss passengers?
The compensation is notorious and that is allowed by industry[/quote]

We're angry that a paying passenger was beat up to protect the airlines profit. This was about money.  The airline was in a negotiation with a group of passengers to get volunteers to be bumped. Instead of continuing that negotiation by bettering their offer, they unilaterally cut it off, and essentially beat up a guy who didn't agree to the deal.  It's not right, it's not acceptable, and we're not taking it anymore. [/quote]
You are correct. Airlines are not making a lot of profits and have become very stingy. There is a limit to how much they will compensate. The guy could have avoided this by graciously accepting, but he was a doctor and therefore more deserving than other people and thought that the security personnel would let him stay if he said 'No'. Whereas that is not how it works. 
[/quote]

Ok then, next time an airline asks for volunteers, make sure that you are on top of the list, and that you need to be somewhere.  Your point here was just debunked by the actions made my Delta.  It doesn't seem like he was imposing that he is more important than others, however, people have varying schedules and some are not very flexible.  His case was the latter.

To me, what's shocking was the way this was all handled, and proper procedures that were not followed.  It seems like it's a case of airline employees taking advantage of their power just because they know they can do it, and security personnel not doing their due diligence before acting on the report by UAL. [/quote]

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