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[quote=Anonymous]DON'T GO HERE!

Not worth the hassle or the money.

My 3rd month at the gym I had cash(over $1,000) stolen out of my locker(which was 100% locked).  The employee who was on staff that morning some how "quit" the same day and my issue was wiped under the rug.  I filed a report that day but then heard nothing for weeks.     They even took the theft sign DOWN!(would hate to not make members aware of the THEFT during prime new member season)  After calling and having them put it back up, I was passed off to corporate.

The GM Georges didn't even call or talk to me until i tracked him down after 2 weeks after the THEFT.  He just sat me down and said "we don't deal with that here but your like the 4th issue in the last couple months".  I guess I was just an issue to them.  After a week plus of phone tag with corporate I finally tracked down the person in charge her first response was, "THE GYM IS NOT AT FAULT".  No sympathy that myself or my kids Christmas money was stolen out of my locker. She was just upset that she had to take time out of her day to talk to me.  They gave me 2 free months and that was it.

When I went back to Reston Georges ensured me the process had changed, which I put to test.  IT HAD NOT changed and I got someone to unlock my locked without checking name or personal belongings before opening.  I address this with him again and he just said he would be on top of it.  He made sure to remind me that valuables shouldn't be left in the locker.  For my 2 free months I had to leave my wedding ring, watch, cash, credit cards, and even my new shoes in my car to make sure they were not stolen.

All this on top of a Men's Locker room that NEVER has toilet paper and the showers and steam room smell funky all day.  FOR OVER $100 PER MONTH I EXPECT BETTER HYGIENE AND WAY MORE CLASS.

Yoga classes were great but that's where the positives stop.[/quote]

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