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[quote=Anonymous]I'm one of the previous posters who found it hard to believe that there were such rude interactions initiated by staff... Perhaps, indeed, there is incredible variability with staffing. I've always had pleasant experiences. Perhaps there is one (or two?) bad eggs. One of the things an owner or manager learns how to do very quickly is how to fire someone. Maybe that's what needs to happen, here. ? There's a time for charity and there's time for making sure your clientele is treated well....[/quote]
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