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Reply to "Is it fair to ask for a refund?"
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[quote=Anonymous]I'd also point out that "refund" is not really the correct word here. A refund is giving back the money that somebody gave TO YOU. The result of a refund is that the refunding party is not "out" any money. As I understand it, this money was never in your friends hands, but with the rental company. You are asking your friends to spend their own money on something they never intended. It is not a refund.[/quote]
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