Reply to Shady Grove - what were they thinking

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[quote=Anonymous]I disagree that SG handled it well.  Some of the jezebel comments noted that they hear two SG advertisements on the radio during a 15 minute drive to work.

The problem this highlighted is that for SG marketing/profits far outweigh patient care.  Great for everyone who feels cared-for there--I dealt with mistakes, a refusal to agree to things that would protect my health until I fought tooth and nail, and with friends, bad lab and surgery mess ups.

If you are going to a doctor, and they want to control what you do as if you were a patient, they should at least put your care above all.  And Shady Grove doesn't.  They play the numbers for profit, patients are just "widgets" in that process.  I learned it the hard way.

This email incident just highlights that.  Take CCRM--the clinic with the highest success rate in the country, even though they take on hard cases.  While I can't imagine them sending out such an email--their profits are based on success, not recruiting vast numbers of patients--their patients would be mad but would be able to write it off to a "mistake".  Because I've heard not ONE story of a screw up at CCRM, nor of people being treated like cattle, commodities rather than individual patients.

Shady Grove just doesn't treat people well.  So if something this stupid sets people off, it's Shady Grove's own practices that set people off to react like that.  They have treated many patients badly.

Moreover, I don't find the apology sincere at all.  They only care about the bad publicity.  Were compassion in the mix they would not have even considered sending out a Mother's Day email--their successful patients were already celebrating, and are unlikely to forget which clinic gave them their baby.

I saw very little respect for the very real pain we go through with failures and losses at SG.  Their attitude was "we see it all the time."

So if dissatisfied patients are pissed off, it's not because the patients are too sensitive, it's because Shady Grove has not treated them with dignity in the past, and this was just a trigger for the anger about that.[/quote]

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