Reply to Shady Grove - what were they thinking

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[quote=Anonymous]Those of you defending SG, are you staff, or do you not get that this is about more than the email.  If Shady Grove had goodwill with us, we would more easily forgive the mistake.  But Shady Grove shows its pure profit motive in the way it treats its patients, while purporting to provide medical "care".  When you need more than one hand to count lab, surgery  (missing a retrieval!?!) and protocol mistakes that Shady Grove has made on you and friends, in such an important matter in which you invest so much money, time, physical and emotional trauman--the email is just a slap in the face.

Goodwill, when it is there, cushions the blow.  Shady Grove has worn out the goodwill with callousness and incompetence.

So such hideous, callous "marketing", is like scraping the bottom of a dry well with a rusty bucket.

But for the SG staff posting here, don't worry too much, the fact that SG accepts most insurance and most generous Shared Risk program ensures your business, and your jobs.

While SG may offer better pricing plans, it's still not chump change, they owe us competence, and they absolutely could add some consideration and compassion without it costing them a cent.[/quote]

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