Reply to Trader Joe’s—I hate knowing

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]You do know the people that work there are in the business of making sales, right?[/quote]

And you're already at the checkout getting the things scanned. It's not like they are convincing you to buy. They are just making you feel awesome about what you bought. Which you already should because their stuff is so darn good. [/quote]

I am an administrator and prof at a university that has a hotel on campus and I  probably have a breakfast meeting there like once a month. I was always so impressed that when I got there the hostess and front desk clerk would address me by name. And then I got my kid a little job there as a cater waiter and she was like “Mom, in the training they make us memorize the names and photos of all the people who come there regularly. It’s not personal. You are on the list” and I had that same reaction. “So they’re not just being personable?” Nope. It’s all business. [/quote]

But it intersects.
Overall they set up a system that both benefits their business and makes you feel better. 
They could have *not* done this.

And the fact they had to memorize you, makes them potentially more able to help you, commiserate, go the extra mile if you have any major issues while you are a guest. Say you arrive and then have a family emergency suddenly. You ask to not be charged for the room, they are more than likely ready to say yes because they know your name.[/quote]

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