Reply to Can good customer service ever come back?

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]I had the most incredibly pleasant customer service experience last week. I had bought tickets last minute to see Taylor Swift at MetLife Stadium and I had several questions about access and parking. I called their number listed on their website and before the first ring ended a lovely man had answered and he proceeded to answer all of my questions in the next few minutes with patience and kindness. It was amazing. [/quote]

I am the OP and yes of course these things DO happen. We had an outstanding flight attendant over the weekend. Nothing was unusual about our flight but she just went above and beyond at every turn with every passenger. And I did that the time to submit a compliment to the airline with her name and all of our flight details. But it’s rare and getting rarer. And I am respectful and polite and reject that that is all it takes. That just isn’t true. [/quote]

Respectful and polite is NOT enough.

Friendly and implicitly sympathetic is what it takes.

Can’t remember my last poor customer service experience.[/quote]

It IS enough. If not, there is something wrong with the other person. [/quote]

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