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[quote=Anonymous][quote=Anonymous]

Exactly.  They made an offer of an $800 travel voucher which no one wanted.  Instead of improving their offer they dragged a man off the plane.  Their corporate culture is so broken that they viewed that as a viable alternative to instead offering a better deal to get volunteers.  It's a disgusting abuse of a private citizen by a corporation.   It's not okay, and United's smear campaign against the man won't change that. [/quote]

Here's why I think they only offered up to $800. That's when asking for volunteers, and they can offer as much as they want.

If they don't get any volunteers (indeed they didn't), then they move to involuntary denied boarding. In that case, the federal regulations come into play and the maximum compensation is 4x the ticket value up to $1350, but it's in cash. Well on a flight like that, the cheapest tickets were probably around $150 (given the distance and my experience with similar routes on United), so they knew if they went involuntary, they'd owe $600 in cash, so no use in offering more than $800 in vouchers for _voluntary_.

Not a great policy, and I'm not justifying it, but I'm guessing this was the reason behind it. Also from what I've read from gate agents, the computer not only picks who gets deboarded (based largely on who paid the least for their ticket, due to the formula above), but also places a limit on how much they can offer for the _voluntary_ situation, so I think the computer capped it at $800 because of how much they'd have to pay out if then went to involuntary.

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