Reply to Anyone not been able to sit next to their kids on Southwest?

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[quote=Anonymous][quote=Anonymous]I know this is about SW, but those of you unwilling to switch seats--please realize that sometimes we DO pay for seats together and select seats together, and the airline changes them.  We recently returned from a family vacation we booked 9 months in advance with premium seats together on American Airlines.  About a month before we left, our flight was changed (completely--different time, different connecting city), and NONE of our seats were together.  We were lucky that they were all aisles and windows, but both the agent on the phone and the agent at the ticket counter said they couldn't help us.  Because we were giving up aisles/windows for middles and it was a long flight, people were pretty willing to accommodate (and we didn't all need to be together in a row), so it was fine, but I was STUNNED by the airline's unwillingness to help solve a problem THEY created.[/quote]

This has happened to me several times, several, including at the gate (we got upgraded and suddenly issued new boarding passes but no seats together and we were forced to accept them or we would be put on next flight). I am not sure how airlines are allowed to get away with this, but In the heat of the moment the airline employees tell you there is nothing you can do.  It doesn't matter if you pay via miles or full price.  They have F*ed my family so many times on so many airlines.  We are a family of 4 and we ALWAYS fly a carrier that allows us to preselect seats and we select them.  It now gives me such major anxiety that we will not be together.  A selected seat is no guarantee that will be your seat when you get to the airport.  So before you go off on people for asking to switch, remember that airlines are sticking it to everyone any and each way that they can and that the family may not have bought 4 random seats and had actually done everything they could to be together.  [/quote]

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