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Tweens and Teens
Reply to "Teens need to learn some basics about life"
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[quote=Anonymous][quote=Anonymous]OP is also describing the 20-somethings that work in my office. [b]I was getting complaints about full v/m and calls going unreturned. These kids don't like making phone calls, and will avoid it like the plague. [/b]We had to educate them and help them understand the importance of actually talking to members.They do not ask about vacation all the time, but we did recently have to have a conversation about what 9-5 means, because they were rolling in at 9:20, and leaving by 4:45 every day.[/quote] Yes, this! I've learned with my own kids that I need to sit next to them during a call to the doctor's office and coach them through the call. Or we'll practice what they should say or ask ahead of time. [/quote]
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