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[quote=Anonymous][quote=Anonymous][quote=Anonymous]I so prefer self service. Just give me access to the systems. There’s nothing a cvs or grocery store employee can do for me that I can’t do faster myself.

Going to Home Depot is SO much better since they have customers a way to search for products and see aisle and bin numbers, for example. There’s no reason to require me to find a person to ask to search a database. I can search a database.

I can’t think of why I would need or want a human cashier, ever. Seriously, what is the upside? I’m just standing there while they do something I can also do. [/quote]

Harris Teeter used to be one of my biggest clients, and I remember someone high up in management telling me that there were several studies on self check outs for grocery stores (so this may not apply to places like CVS where you have 1 or 2 items) and most showed that customers did not usually save time in self check out lanes (and often spent longer amounts of time) but customers had higher levels of satisfaction at the experience because 1) they had more control and 2) didn't realize it actually took longer. So joke was on us. Also same studies showed female cashiers are quicker, and it is quicker to get in line behind less people with more stuff than multiple people with relatively less, because there are more transaction times (greeting customer and then paying at the end). 
 
Stores love having self check outs bc less employees to pay. Look at Aldi. My neighborhood Aldi used to not have any self check out at all, and would usually have at least 3 lanes open with people ready t check out. Last year they got 6 self check out kiosks (no limit on how many items). They still have 4 regular check out lanes, but usually have no one to man them and if you can get an employee they only open one. And the Potomac Yard target regularly has their self check outs broken or totally closed, and just 1-2 cashiers working. It's insane. And that's one of the busiest Targets in the country (apparently). Why? Because of the money.[/quote]

What's the excuse for Lidl? Lidl is the one grocery store where I'd prefer using self-checkout. I won't buy more than seven items there because checkout is so terrible. [/quote]

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