Reply to Billing for an "office visit" with free preventative care

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Reply to "Billing for an "office visit" with free preventative care - is this the new healthcare scam?"

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[quote=Anonymous][quote=Anonymous][quote=Anonymous]Something similar happened to my 83 year old mother - this is in Delaware. She got a $200 fee because the doctor “discussed a preexisting condition” with her. My mom couldn’t even figure out what this was because she says they didn’t really talk at all. Also, the only thing she has is hypertension, which a cardiologist handles.

My mom called to complain, and at one point in the conversation she said the phrase “billing fraud”. The practice manager deemed this to be ”threatening language” and fired my mom from the practice! Now she doesn’t have a PCP. Although I’m not even sure what the heck her PCP was doing for her anyway.

I am a doctor, but am hospital based, and I have to say that I have no idea whatsoever what goes into my billing. It’s done by Epic and AI, and I’ve tried to fix errors but it will automatically revert back to what that system thinks it should be. It’s all broken and crazy.[/quote]

If you're a doctor you need to call up that practice and get some answers for your mom and in general. They've treated her abysmally (and possibly illegally) and you picking up the phone will actually help. My sister is a nurse (not even a doctor) and she gets to the bottom of things with elder care so fast and that's not even her area. We all need to work together. [/quote]

Sadly, I think you overestimate how much I can help even as a medical professional. “Professional courtesy” doesn’t really exist anymore - it’s all billing codes and quotas. If I have a doctor as a patient with a serious problem, then I will give them my cell and talk to them at length after work or on weekends, but that’s all I can do.

Anyway, I’m not in DE, the practice manager sounds like a witch, the doctors are at the mercy of the admins, and my mom won’t go back there because she says that they are “a bunch of crooks.”

The system is so broken. I keep thinking it can’t get worse… but I keep being proven wrong. Sorry everyone, but the doctors are stuck in the doom loop with you, and we hate it too! But we don’t know to fix it because most of us are legally forbidden to organize.[/quote]

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