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[quote=Anonymous][quote=Anonymous]We had a service (Ash Maids) coming every two weeks up until a couple months ago. We'd never been thrilled with them but too lazy to find anyone else. Finally in March I decided to find a new cleaner so we contacted someone that had received rave reviews. Turns out she sent her sister to clean our house. She's done a great job but last time she was here I noticed that she went through half a roll of paper towels. So, I thought I'd ask her to use our rags instead of paper towels. I was here when she arrived as I am working from home so I brought up using rags. She said that she could get things shinier with paper towels and I said I'd prefer not to go through so many paper towels and would rather she use rags. That was the end of the conversation and she cleaned the house.

Fast forward a couple hours and she's leaving. She says totally out of the blue "I called my sister and I'm sorry but this is my last time cleaning your house." I asked why and she basically said she needed to use the paper towels, she felt like she couldn't do as good a job cleaning with rags, I think she felt like I was being controlling by accusing her of using too many paper towels, etc. I was really surprised - didn't realize it was such a big deal. After a weird 10 minute conversation about paper towels and how she needs them because our house is really dusty and there's a lot of hair, I asked if she would come back if she could use the paper towels, and she said yes, see you next week. I'm sure some people will accuse me of being a be-otch about the paper towels, which I was not. Just expressed a preference to not use so many paper towels. It seemed like a fine conversation which is why I was seriously shocked when she apparently had such an issue with it.

I don't know how to react to this. We like her, she's less expensive than the service we were using and she does a good job. She obviously has a lot of pride in her work. There are definitely some language issues that might have made the whole interaction a bigger deal than it needed to be. She seemed genuinely upset at the idea of losing a house but I guess felt like she couldn't work under those circumstances (using rags instead of paper towels).

I think I'm still comfortable using her but this whole thing was so dramatic and weird, I don't know what might set her off and make her want to quit next time.  
Would you keep her on? 
[/quote]

The thought of using rags is disgusting.[/quote]

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