Reply to 1.5 hours in triage and I was the only person there

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[quote=Anonymous][quote=Anonymous][quote=Anonymous]op here. I filed with the joint commission. They don't seem to help with an investigation. they thanked me and said it could go towards hospital ratings. the hospital and my ob practice haven't responded to my complaint email. they are all talk.. just care about reviews online. [/quote]

Did you send a printed letter? Not email, but an actual real letter sent via certified mail so they can't claim they didn't get it. If you request the hospital address your complaints, they MUST respond (even if they say they did absolutely nothing wrong). If you send a formal complaint via certified mail and receive no response, report that to the Joint Commission.

OBs (and any doctor) in private practice are much more free to blow you off. But the hospital has to respond.[/quote]

The hospital has finally responded to me. They made several calls to me. According to them, the nurse expressed feeling horrible but believed she had enough time to get the epidural going. It seems that another patient delivered just 20 minutes before me, which diverted her attention. This situation is confusing because the nurse had previously indicated that the ob would HAVE TO assess my cervix before I could receive the epidural even though she said she thought I was at 4. Additionally, the hospital mentioned they would address concerns regarding rude communication with the ob. I mentioned there are already 3 reviews online regarding this ob being disrespectful to patients and they said they would mention this to the ob. Thanks for pushing me to give feedback. I feel I have closure now.

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