Reply to DC suing Amazon because Amazon avoids crime-ridden area of DC.

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]Why should a private company be forced by the govt to endager their employees?

Maybe people in those areas should simply behave themselves? [/quote]

Why should a private company be forced by the government to advertise their services honestly instead of deceptively?

I think that question answers itself.[/quote]

They are advertising honestly. Prime members who live in those areas will get all the service once crime goes down.  It's not Amazon's responsibility to enforce crime. They can't be forced to risk their employees' lives because people in those areas commit massive amounts of crimes and the govt doesn't control it. How many people in those areas are CVS prescription members that cost a certain fee per month, but can't use the services because CVS won't open stores since crime is too high?   Those people are free to cancel their memberships too. [/quote]

You missed the part where Amazon made an executive decision to stop directly delivering packages to those zip codes but failed to inform customers of that decision.

If they simply stated up front "Amazon does not offer first-party delivery to your zip code, so while you will receive other benefits of Prime, we cannot guarantee 2-day shipping to your zip code and you will not have access to same-day and next-day shipping as Prime customers in other zip codes do" there would be no suit.

Amazon doesn't have to do anything different. They just have to be honest with customers about exactly what service they are being offered.

Imagine if you signed up for Amazon Prime and then discovered after the fact that the Prime streaming service blocked out a bunch of content in your zip code, and that Amazon had agreed to those blackouts due to deals with local TV stations. Would you be mad? I would. That's Amazon's right but they can't hide that from me while collecting my Prime fees and then play dumb later when I'm like "hey why can't I see this programming I paid for?" Which is exactly what Amazon customer service reps did when customers in these zip codes contacted them to ask why they were not receiving 2-day shipping -- they played dumb and acted like the problem was caused by factors beyond Amazon's control. When in fact the issue was caused by Amazon's explicit choices regarding delivery in those zip codes.

I can't imagine why anyone would defend this practice. Don't you want transparency and honesty in customer service? Why would you defend a big company being sneaky and lying to customers? I don't get it.[/quote]

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