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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]When I was at Brown Brothers Harriman years ago we actually provided client service.

For instance one client on his wedding day Best Man got food poisoning.  His financial advisor got a call and filled in on 60 minutes notice in his tux. His wife ran got gift and got dressed attend and he did toast.

We did stuff like that as they are clients and that’s how you make Partner.

You need to go the extra mile. My brother in law was in sales and often took orders one to football games on Sunday, dinner with wife in Saturday. Clients don’t work your schedule you work there schedule [/quote]

That is incredible client service.

I agree that OP should have called back. OP got three calls in a short span of time on a weekend where weekend calls apparently never happen. That signals a problem - probably with OP’s work product. OP would have saved themselves a lot of trouble by just returning the call. [/quote]

The client would have saved themselves a lot of trouble by just leaving a message.  [/quote]

Clients don’t have trouble. There will always be someone looking for their business. No need to cater to someone who doesn’t deliver. [/quote]

Some clients take up more resources than they are worth and should be cut loose. [/quote]

This is the truth. Only OP's managers know if losing employees is worth dealing with this crazy client. I got to fire a crazy client last year. Most fun I've had at work in a LONG time.[/quote]

Yeah. Being unable to fire a crazy client means that the company is a bottom feeder or has a culture of mistreating juniors. I worked in an industry that had a lot of crazy clients but the firm was at the very top and could pick and choose. We screened out the crazy ones and fired the ones who became crazy. If we couldn’t fire them (as happens because it was a law firm where that can be complicated) we certainly did not blame employees who suffered the brunt of their bad behavior. [/quote]

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