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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]The problem is that you’re treating the sitter’s hospitalization as if it’s your own. If you were hospitalized and couldn’t attend, you would definitely get some support here. But that’s not what happened. You have other options. There’s nothing stopping you from keeping this reservation. [/quote]

Well they are my in laws so we are invested in their health. So while we aren’t their primary caretaker it doesn’t sit well not to provide some support either. So while we technically could take the kids we wanted to stay here in case they still need help to transition back home. [/quote]

I think if your initial communication had been "my husband's mother is hospitalized and we need to stay close" you might have had better luck.

The fact that you didn't even mention concern for her, and just the lack of childcare, is odd.

But that ship has sailed.  You've named them so now even if you call and claim your first concern is your MIL they have it in writing that it wasn't.

Why don't you go with the kids and your husband can stay and focus on his parents?[/quote]
I’m in the hotel industry and we can’t make exceptions for anything. You should hear the stories we are told. I’m not in the business of telling my staff to be detectives or psychiatrists. If we fell for every sob story we’d have to close. I also don’t understand why OP thinks higher end hotels have more flexibility? Yes we charge high rates but we have thin margins and high expenses. The last thing I want is employees treating some customers differently. We treat everyone the same.[/quote]

I tend to think higher end places have better policies for customer service and I get upset and feel hoodwinked when I find out they don't. I normally just mentally check those places off my list. I feel like, if I am paying a premium, it should count for something in both product quality and service quality.  I can see why a hotel might be an exception to this when it comes to cancellations.  But still. [/quote]

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