Reply to Southwest Airlines in a nationwide meltdown

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]I feel very lucky.  Because we live in the DC area, with 3 airport options, when my flight was cancelled, they were able to fly me into another airport the next day.  I had to pay for a $125 uber ride to get me to my home (since the arrival airport was far), but I was so happy to be there that I didn't care.  I was also able to find a hotel for the additional night that I was stuck in a city that we transferred through (on my own dime).

However, I was really horrified by what I saw at the airport that I departed from.  Endless lines, people with little kids and elderly people sleeping on the floor of the airport, and people stuck there for several days until they could get a new flight.  [/quote]

Unpopular opinion but if you can’t afford an unexpected hotel for a few nights or a rental car to drive yourself home, you don’t have enough money to be flying in the first place. We are not rich, but my family would never sleep in an airport for one night, let alone multiple. Yes, the problem is southwest, but living so close to edge financially and still buying plane tickets is very irresponsible.[/quote]

You don’t get it. So many flights (thousands, hundreds alone in some airports) were canceled that on top of regular holiday tourism, there are no more hotel rooms to get in a lot of these places. Same with rental cars. It’s not that everyone can’t afford it, it’s they’re GONE. Your money is only so useful to you if there’s stuff to buy with it. For a lot of these places, there isn’t. [/quote]

I haven’t heard of anyone being stranded who has funds for a solution. All the posts instead are about how to be reimbursed. People with money have options. You can Uber offsite to a place that still has rental cars or a hotel further away from the airport. [/quote]

In our situation, we just didn't return our rental car. We called and extended it to return the car in our home state, which was five states away. The rental car agency didn't blink or even charge us that much for the extra days/different return location.

We were traveling with two other families. One family did exactly the same thing we did with no issues. The other family exchanged their small rental car for a larger one so it would be more comfortable for the over 1000-mile drive home.

We had money, sure, but it didn't take THAT much more money.[/quote]

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