Reply to Southwest Airlines in a nationwide meltdown

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[quote=Anonymous][quote]I feel very lucky. Because we live in the DC area, with 3 airport options, when my flight was cancelled, they were able to fly me into another airport the next day. I had to pay for a $125 uber ride to get me to my home (since the arrival airport was far), but I was so happy to be there that I didn't care. I was also able to find a hotel for the additional night that I was stuck in a city that we transferred through (on my own dime).

However, I was really horrified by what I saw at the airport that I departed from. Endless lines, people with little kids and elderly people sleeping on the floor of the airport, and people stuck there for several days until they could get a new flight.

Unpopular opinion but if you can’t afford an unexpected hotel for a few nights or a rental car to drive yourself home, you don’t have enough money to be flying in the first place. We are not rich, but my family would never sleep in an airport for one night, let alone multiple. Yes, the problem is southwest, but living so close to edge financially and still buying plane tickets is very irresponsible.[/quote]

I have no idea if finances were the reason people were sleeping at the airport.  I didn't interview them.  It could be that they were hoping delayed flights would go out, and by the time they learned they would not, hotels near the airport were taken.

Also, part of the reason I could wait in line for almost three hours (I am A list, so my line was shorter) to be rebooked is that I have a 14 year old.  I cannot imagine doing that from 8-10:45pm with little kids.  Maybe some people gave up.[/quote]

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