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Travel Discussion
Reply to "VRBO won't refund Sanibel stay for next week"
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[quote=Anonymous][quote=Anonymous]VRBO is notorious for its terrible customer service. They want to put everything on the owners and provide little to no assistance. At the beginning of covid I had 2 f[b]riends who had to cancel reservations because of lockdown [/b]and the owners refused to refund the money. VRBO said it wasn't their problem.[/quote] To me this is a different situation. The house was there and available, but outside forces (pandemic) intervened and the renters cancelled. In this scenario OP is presuming (rightly so) that the owner does not have a rentable property available as advertised. If there is no power, it is not an a/c property. If there is no running water it isn't a 2BA house with shower, toilet, dishwasher, etc. Heck, it may have foundation damage and not even be habitable. OP paid for a good that the owner almost certainly can't deliver. [/quote]
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