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Reply to "Forced into a "Healing Circle""
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[quote=Anonymous][quote]Instead, be humble, kind, mildly apologetic and stay calm and positive. When she says she didn’t feel heard, you say, “Gosh Jane, I’m so sorry. I truly didn’t mean to hurt your feelings. Emails sometimes carry a tone that wasn’t intended. Please believe I didn’t mean to hurt your feelings. I enjoy working with you and your org, and I think we’re making great progress together on the project. Again, apologies. Shall we talk about the next steps with the project?”[/quote] If this is what you consider "mildly apologetic," I don't know what you consider "apologetic." The first three sentences are fine. Then stop.[/quote]
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