Reply to Forced into a "Healing Circle"

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Reply to "Forced into a "Healing Circle""

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[quote=Anonymous][quote]Instead, be humble, kind, mildly apologetic and stay calm and positive.

When she says she didn’t feel heard, you say, “Gosh Jane, I’m so sorry. I truly didn’t mean to hurt your feelings. Emails sometimes carry a tone that wasn’t intended. Please believe I didn’t mean to hurt your feelings. I enjoy working with you and your org, and I think we’re making great progress together on the project. Again, apologies. Shall we talk about the next steps with the project?”

But you sound really defensive. If you can’t play nice, this healing circle could end up being a firing squad that paints you as a jerk. If that happens, you could be reprimanded or let go.[/quote]

I would do this a different way.  I think it is fine to apologize that her feelings were hurt, and say it was not your intention.  However, I would make clear that you need to have input from your own clients before changing directions on a project, and that you would appreciate if she would come to you first with  to enable you to get that input before sending instructions out to change direction.  [/quote]

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