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[quote=Anonymous]I much prefer ma'am to some unknown person using my first name, which is rude in its familiarity. An acceptable alternative to ma'am would be Ms. Jones or Mrs. Jones. Interestingly, a few times this week I've had to telephone vendors who provide services to the house (phone, cable) and the automated systems asked me to state my name as I was waiting. When I gave my first name, the person used it when they picked up my call. When I gave "Mrs. Jones", the person completely avoided saying my name. I wonder why the call service people prefer first names to the more appropriate surname?[/quote]
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