Reply to EZ Pass hell for honest mistake

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[quote=Anonymous][quote=Anonymous]I wanted to add that if your credit card expires, EZ pass doesn't notify you. Even Netflix notifies you! It happened to me that our cc on file was compromised and we had to get the new one and then I got couple of bills in mail, I called and asked them to update it as soon as a got a new credit card and asked how come they don't automatically notify people, and the answer was, "we don't do that." This is clearly meant to screw people over and pile up bills make huge fines. But, I have to say that 7K in fines is being irresponsible, especially as we all know EZ pass is a shady business organization and we must approach it as such, use at your own risk![/quote]

This is untrue.  They email my husband and me when our credit cards on file don't allow them to refill our account (we have two accounts because we each got ez pass before we got married and its just easier to keep doing what we are doing then open a new, joint account).

I have also run into problems with them re: license plate registration--It has been a few years but something happened on a toll road in Richmond (one with the overhead sensors that read your license plate, like they do on the Express Lanes on 495).  They sent me a notice, I called them and explained, they were very nice and waived fees.[/quote]

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