Reply to How much unresponsiveness to email do you tolerate?

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[quote=Anonymous][quote]For therapy services questions, you should email the provider directly. If you do not know the contact info, email the case manager for that. Just FYI, many therapy service providers do not work for the county full time. Further, some respond to emails only when they are working at the school in question. I, for instance, do not work for the county full time. I do not respond to emails on my non-duty days. To respond to most emails would require me to have access to data located in my office at the school. Further, on my non-duty days, I have another job to which my time is allocated. I know of treating therapists who work in the school system only one day per week, and they respond to emails on that day. Service providers other than teachers often have irregular schedules. Bear that in mind and the classroom teacher (or at least the RTSE) are typically aware of the work schedule. [/quote]

What a bullshit answer.  No parent should ever have to know the schedule of a school service provider or if that provider is at that school full time or not.  Your post indicates you believe a response but answer the question and that you don't have an out of office message when you're not in.  Not acceptable. A 'response' does not require the complete and full answer to a question.  A 'response' can be an acknowledgement of the email and an indication of when a complete and full answer can be expected.  The key is to manage expectations.  Our school psychologist is only part time yet has an auto-response indicating when she will be in office and able to respond to email.  When she returns, she follows up that email with either an answer or date when she expects to have the answer.  My expectations are managed.  If I need a more immediate answer, I forward my email to someone else I believe can assist and also acknowledge I know the psychologist is out of the office.  Waiting a week with no acknowledgement of receipt is unprofessional and unacceptable.

I'm appalled at the lack of basic professionalism on this thread.  What poor customer service skills you have.[/quote]

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