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[quote=Anonymous][quote=Anonymous]I am willing to bet Oscar Munoz (United CEO) is furious beyond words. I am also confident that several lawyers advised him on what to say, and what not to say. Personally, if I was the CEO...... I would have come in like a wrecking ball. If something like this happened at Southwest when Herb was CEO, he would have likely come in like a tank.

I am willing to bet heads will roll, if they have not already. While many are slamming Oscar for his tweet, I am certain behind the scenes, he is slobbering furious. Wouldn't you be if you were the CEO? I am also certain there will be some big changes on how UA handles overbooked flights. Not just that, but I am pretty sure other airlines are already learning lessons from this.

To be fair. This isn't just a United problem.... This is an industry wide problem.[/quote]

Furious at who?  Did you read his email to the employees?  He's still blaming the doctor.  He seriously just does not get it.    That faux-pology was ridiculous.  That no one on his team told him no, that is not acceptable is a problem.  They are so far gone in their culture that they truly see their customers as their opposition.   I want to say it ridiculous, but that's not even the right word.  Appalling. Disgusting.  Horrifying.   I'm a former frequent flyer with 200k miles still in my account.  I am so done with United, just done. [/quote]

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