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[quote=Anonymous][quote=Anonymous]I agree that it's rude not to return phone calls, but the reality is that most people communicate via email these days.  I realize that the OP couldn't find an email (which seems very strange), but the reality is that calling is just not the way most people communicate anymore (except when you've set up a scheduled call through email).  While I return the business calls I received, I resent people who call.  Email is clearly the preferred way to communicate in 2015 for the vast majority of people.[/quote]

If you choose not to communicate with someone, or to be appropriately responsive, buy a communication channel open and your organization, just be sure to be clear about it. It's not that hard. State on your voicemail system that calls they be returned, but that email will be far quicker and that voicemails may fall through the cracks. If that's your position, and if your organization is OK with that, then there shouldn't be a problem. But to assume that people should know to contact you through your preferred means, and that your treatment of them will be in part based on that, is totally unprofessional.

Also, many people have much easier access to a phone and voicemail than to an email account. Yes, even in this day and age.  I don't think it's a great idea for an institution trying to make itself accessible to everyone to essentially limit communication to email without making it very, very clear.[/quote]

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