Reply to Admissions office not returning calls with inquiry!

Forum Index » Private & Independent Schools

Reply to "Admissions office not returning calls with inquiry!"

Subject:

Emoticons





More smilies

Text Color: Font: Close Marks

[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]I work in enrollment, and if somebody calls me two or three times before I've been able to return their first call, I put them on the bottom of my return call list with the time of their most recent call. More calls does not mean faster response. My message says I'll return your call ASAP, and I will. [/quote]

This is a terrible attitude given that your ASAP doesn't seem to be that soon.[/quote]

ASAP is "as soon as I can," not "as quickly as you'd like." It's usually 72 hours-a week. I'm rarely at my desk. I'm running around campus, in meetings, at community events, etc. As with the other admissions person, I'm on top of email. [/quote]

PP here-- my website also clearly says to email me with inquiries. I'm happy to schedule a phone call, but I don't feel bad about putting non-urgent vm at the bottom of my to do list. Sorry the whole world is not at your beck and call. [/quote]

It can take you up to a week to return a phone call? This doesn't speak well of the school.[/quote]

Yes, when the instructions clearly state to email me. We're not big on enrolling families who can't follow simple instructions.[/quote]

Do you state in your phone voicemail greeting that it may take you several days to respond to voicemails, and that people should email for a quicker response? If not, you may want to do so. It's pretty unusual to a sensually require someone contacting your business to do so by a particular means of communication. This issue is probably mostly about managing people's expectations. I am also hoping your school states clearly on the website not only to email you with questions, but also specifically that phone calls are not welcome and will not be returned for days. If an organization provides a phone number for you, even if only one potential applicants call, I would think applicants have every reason to believe that it is an acceptable means of communicating with you. If you want to change that general assumption, I hope you are being quite clear about it.[/quote]

Options

	Disable HTML in this message
	Disable BB Code in this message
	Disable smilies in this message

Review message

Search Recent Topics Hottest Topics