Reply to Seriously, why does HR suck so bad almost everywhere?

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]It's one thing to be annoyed with an individual's poor performance. It's another to malign whole swaths of professionals. We're ALL pissed at people who don't do their jobs well but somehow continue to be employed.
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True. But why does this come up so often in HR versus other departments? I rarely hear anyone going on a tirade about incompetence in Accounts Payable, the IT department, or the Marketing division.[/quote]

My own worst experiences have been with IT. Having to watch a so-called professional [i]google[/i] my tech problem is infuriating. But they get away with it because people seem to assume that everyone is baffled by technology, so it's normal to not have the answers. [/quote]

As a tech person (though not in IT support), I do that too. No one person can know the answer to all possible computer problems, so we have to look up the fixes for things frequently.[/quote]

Do it on your own time. Not while you're sitting in my chair clicking random stuff to see what might work. Anyway, most organizations have the same equipment running the same software throughout. It's not like they have to learn every OS and every programming language to clear out my corrupted drivers. [/quote]

(I'm aware that this is pretty much necroing this thread ... but some stupidity really needs response)

No worries. I just love the idea of spending [b]my[/b] personal time fixing [b]your[/b] problems.

I'm not due for vacation for another 6 months, but as soon as I do get that time off I'll do some research into your problem and see what I find. When I get back I'll try out the solution I come up with. Of course whatever it is that you screwed up on your computer might not be resolved by that first thing I find, so I'll have go check google again. But I'm positive that you won't mind waiting until my next vacation so I can see what other thing I might try to fix things for you.

Or you might want to consider that the EASIEST way for me to fix your problem is to format the hard drive on your PC, install the OS and Applications again, and leave you to it. Of course that would be really inconvenient for you. All your personalised settings would be gone. Your documents that you store locally would be gone unless they are backed up. But you seem to prefer clear cut solutions to your IT problems so I'm sure you won't mind the inconvenience.

Oh and don't worry too much about that intermittent network problem that seems to have just cropped up. I'm sure it has nothing to do with your attitude or your arrogance.

Have a nice day.

And just to clarify: I [b]am[/b] an IT professional with 25 years experience. And in those 25 years I've had to deal with countless updates to Operating Systems, Applications, and drivers. At the moment I am supporting 9 different Operating Systems or significant variants thereof. With 11 different configuration standards depending on department, device purpose, and external requirement. With 6 different hardware platforms. Unlike the work carried out by (for example) a bean counter my job changes on a daily basis.

And yes ... my skilled colleagues and I do provide for attitude readjustment via whatever means we deem suitable when a user proves to be a liability. Which you clearly are. [/quote]

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