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[quote=Anonymous][quote=Anonymous]Not AirBNB, but VRBO, we stayed for a short weekend at a fabulous property with 5 star reviews. Days after we returned home, the owners accused us of damaging the finish on their dining room table—something that 1000 percent didn’t happen—and we were charged $2500 for replacement value. VRBO offered no protection and the burden of proof was on us to prove that we didn’t do it.

We had stayed in at least a dozen similar properties in the previous 7-8 years with zero issues but we realized the only way you can truly protect yourself is to document (somehow??) the condition of every square inch of the home. Otherwise it’s your word against theirs.

Luckily Chase took our side and reversed the charge and I did write a very clear review, but as others have said, it’s pointless because the other has the chance to reply and defend themselves which ultimately left me feeling like a crazy person.

Never again. [/quote]

To be fair, that happened to me once at a luxury boutique hotel.  I had a 300$ charge on my bill for breaking a "decorative figure."  I had no recollection of breaking anything, and asked to see the figure that I had allegedly broken, since if I were being forced to pay 300$, perhaps I could keep the remnants.  The figure was never produced, and the charge was removed from my bill.[/quote]

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