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Reply to "What happened to basic Customer service? Is it gone forever?"
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[quote=Anonymous][quote=Anonymous]You can’t talk to anyone on the phone anymore because c-suite got rid of almost all of them, or sent the work overseas (and it’s not their fault those people are reading out of a binder. Yes, it’s incredibly frustrating but don’t take it out on a poor person working for pennies overseas) so they could enrich themselves. Same people drove in person businesses out and continually reduced staff for the same reasons. Customer service is largely dead because the c-suite took it away from you. This is why you are self checking, waiting an hour at the pharmacy, and no one waits on you in a department store. [/quote] +1[/quote]
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