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Reply to "What happened to basic Customer service? Is it gone forever?"
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[quote=Anonymous][quote=Anonymous]People are robots now. They don’t really listen and aren’t curious to solve problems. The medical front desk is the most bizarre to me. Why can they not be bothered to be friendly? Almost all of them act like it the most miserable job in the world. Is it? [/quote] The worst is that now with most health plans having deductibles beyond the co pay, we almost always owe something from a previous appt. But the front office staff can’t view your balance or take payment. Oh no that would be way too simple! They literally hand you a card with a phone number to call or website to visit to pay your bill. [/quote]
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