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Travel Discussion
Reply to "Southwest ending open seating"
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[quote=Anonymous]I’ve flown southwest and American this week. And both last month. Had issues on all three American flights including hours on a hot plane on the ground for a mechanical problem, cancelled flight, delays with no notice or reason why, and still arguments over seats when they’re assigned. Southwest had one delay, very obviously weather related, where they apologized profusely, extra drinks and snacks while waiting, and then quickly on our way. We got not a word of apology from American or even explanations. American didn’t even do beverage service on our last flight because it was short, which is extra annoying because we’d been sitting in a hot plane for unknown delays. Same length flight on southwest had beverages. I get not liking open seating (I love it) but I truly don’t get the hate for Southwest. Their service is so much friendlier than the major carriers.[/quote]
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