Reply to PSA - Avoid Stubhub if you care about attending the ticketed event

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]1,000$ for tickets to see Neil Young three months ago.  When tickets did not arrive looked at the fine print and see tickets available no later than the day before the concert.  In the same week purchased tickets to two concerts on Ticketmaster.  Got them within 24 hours.  On me for not reading the stub hub fine print.  But waiting to the day before or the day of the concert is not fun.  Will NEVER use Stub Hub again.  Once I get the ticket (hopefully) I will block Stub Hub as a sender so never deal with them again. [/quote]

I get your frustration. If the ticket you’re waiting on turns out to be fake, Stub Hub will give you other ticket options to chose from for no additional cost. I bought a last minute ticket to a show the day of the show. Stub Hub emailed me within an hour of purchasing (again, it was the day of the show) with 3 different replacement ticket options. I ended up in a box seat, which was better than what I’d originally chosen. It was hectic at first but I knew about this policy going in and knew I was guaranteed a seat. Good luck![/quote]

DP, I'm glad it worked out for you, but that's not necessarily how it works for everyone. The Stub Hub messaging states that you will be offered replacement tickets, but in many cases, they string you along until hours before the start of the event. It is not unusual to have a final call with customer service when they promise to send a link with replacement tickets. Of course, they don't do it during the call. You have to wait 15-20 minutes to receive the link. In the meantime, time is ticking for traveling to the event or obtaining replacement tickets on your own. Once you get the link and click on it, it is not usual to find that no tickets are available. You then have to request a refund. I get that we probably hear about the negative experiences more than the transactions that go smoothly, but the only "guarantee" is a refund that is available only if you follow StubHub's protocols. [b]YOU ARE NOT GUARANTEED A SEAT.[/b][/quote]

Yeah, this was more along the lines of my experience. I only opt for stubhub for local shows. I would never rely on a Stubhub ticket for any show where extensive travel was involved.

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