Reply to Pottery Barn Shipping Delays

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[quote=Anonymous]A few years ago I ordered a rug from PB. It took much longer than originally estimated to ship.

Their delivery service set up delivery times 2 Saturdays in a row and never showed up. The first time they said they could not find the item in the warehouse. The second time they said they had found the item before delivery date, but when I contacted them after they didn’t show, they said they did not have it, it was lost in the warehouse.

I called central office to complain and they told me all I could do was cancel the order and place a new order for the item to start all over.

I told them to cancel the order and I would take my business elsewhere.
My cc was refunded and few days later I got a 3rd email saying ”schedule your delivery”. I just clicked a time for the delivery. I assumed nothing would come for the third time, but they actually delivered the cancelled/ refunded rug.

So I got it for free in the end. Normally I would feel guilty but they are so incompetent and wasted so much of my time, that I felt fine with it.

I will never order from them again.
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