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Reply to "Can good customer service ever come back?"
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[quote=Anonymous][quote=Anonymous]Society has shifted permanently. It's been a long time coming, but the pandemic brought it to the forefront. Everyone is out for themselves and feels entitled to things. Few people care how their behavior affects others, or about doing their job well. They take the attitude that they aren't paid enough, or the task is beneath them, or they just don't care. People like this have always existed, but it didn't seem as prevalent 20+ years ago (and I say that as someone who has had her share of terrible, minimum-wage jobs during school). Companies aren't going to fire these employees--and the employees know it--and there's no incentive for companies to pay their employees more or change anything because they're still making money. I don't know if this is late-stage capitalism or what. But it sucks and make daily life unpleasant in a way it doesn't need to be.[/quote] Yeah, I think it has something to do with late-stage capitalism. It will persist as long as there is a labor shortage. I do wonder what will happen if the tide turns, the economy tanks, and there is a chain reaction with less spending on the more frivolous things like fast food and other retail that tends to employ low wage workers. Then their jobs might actually be in danger and they might not have other handouts to rely on. Will they act differently?[/quote]
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