Reply to Can good customer service ever come back?

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]Chick-fil-a (outside the beltway) and Trader Joe’s are doing something right. I’m always amazed how friendly and helpful their workers are. [/quote]

I think they pay better than most chains plus CFA of course has Sundays off. The same goes for Costco and Aldi in terms of the greater pay and the cashiers at Aldi are allowed to sit for their shifts. The cashiers/employees [b]aren’t necessarily the friendliest but they are fast and know what they’re doing[/b], so I feel like that’s a win. [/quote]

This is far more important to me than being friendly. I mean, both is great, but I would take competent over friendly. It shows that at least the company is training them well, which is hard to find now. 
I also hate it when employees are clearly stoned for their shift. That happens all the time now it seems.[/quote]

Costco is probably the last store you can shop at that has retail lifers among the rank and file. I go to my Costco and I’m shocked at how long most of them have been there and they’re all relatively older too. Most have been there 15+ years! [/quote]

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