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[quote=Anonymous]I pride myself on running on time at my pediatric office. Last week I had two RSV patient emergencies that required a lot of breathing treatments and monitoring and in one case, oxygen treatment and an ambulance transfer to the hospital.

Guess who chewed me out? The patient who was waiting for their well check up after that one, that well patient who didn’t see me on the phone with the hospital, who didn’t see me giving multiple treatments, who didn’t see EMS come through and transport that really sick kid out of my office after I did everything I could to stabilize them and try to keep them out of the hospital, who didn’t see me coordinating with the father what the plan was because the mom was too upset to do so.

Of course I apologized profusely to my patients who got delayed and briefly explained why I was so late without taking anyone’s privacy away, but for some people it’s never going to be enough if they were inconvenienced. It’s a tough balancing act.

Another mom chewed me out last week because she brought in her three sick kids to a fully booked day and asked my coworker to squeeze in the fourth the previous week. My coworker explained that she was behind and that the fourth kid could schedule with a provider who had availability in 30 min, but the mom took it as a personal offense and interpreted it as the doctor was uncaring and rude and didn’t want to accommodate her, a busy mother.

It’s a tough business right now and it’s not making any of us rich. [/quote]

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