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[quote=Anonymous]By far, I have experienced the worst customer service at Pep Boys. Do not know much about their actual store - am referring to the Auto Repair dept. The so-called “mechanics” are sub par. I actually doubt any of them are trained mechanics…..they are just grease monkeys that carry wrenches. Every time I have taken my vehicle there >> they have ALWAYS tried to upsell me on extra services that I do not need. It seems they do this to everyone they service because I once sat in their waiting area & when customers would check out, the cashiers would always tell them that their vehicles needed this + this done. They also ruined my car the last time so I will never go back. Looking at their reviews on my local Yelp page, it is clear that I am in good company as many other people have had similar experiences as I have had.[/quote]
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