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[quote=Anonymous]I used to be a fan of Verizon, but as with many companies, their service has decreased. I picked up a wireless router last week, and Verizon sent me an email today that they would cancel my order within five days if I did not come in to pick up the router. Mind you, Verizon sent me an e-receipt after last week's pickup. What constantly goes hand in hand with poor customer service is broken internal communications systems. A customer having to make numerous calls and repeat the issue each time is frustrating. It's like the companies don't have efficient note tracking systems, or employees simply aren't reading them ahead of inquiring about the customer's issue. [/quote]
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