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Reply to "Custom drapes shrunk - what to do?"

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]OP, when you say they "shrank" does that mean you have a "before" picture with the curtains hung and touching the ground, and an "after" picture with them hung and now 3" taller?  Or do you mean that you ordered 81" curtains and they arrived as 78" and now are 3" off the ground?  Also, have you checked to ensure that the curtain rods are hung at the correct height and haven't been moved?[/quote]

I do have a before, but that isn’t necessary.  The designer fully believes the drapes shrunk.  She has already been to my house once to move the drapery rods lower.  Now the drapes are again off of the floor.  [/quote]

Op what is the update, is the designer going to replace them?
[/quote]

The fabric company said they can’t guarantee their fabric won’t shrink or expand.  The designer said she’s willing to do whatever I want, but didn’t specify what my options are.  She did offer up letting out the hem a bit.

At this point I just want different drapes.  I have drapes in other rooms of my house and they look the same as they did when installed. [/quote]

If you can be generous and you like the designer, you might just cover the cost of new drapes (she should discount of course as much as she can). But it’s her responsibility to make it right one way or another, I think. It sounds like this was just an honest WTF and a fabric she’ll never recommend again. 
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